Terms

These terms cover sales by Tastethemoment at 1066 Hamilton Street, Suite 210, Vancouver, BC V6B 2R9, Canada, and through tastethemoment.site. The brand name is Tastethemoment. The public e-mail is [email protected]. The public phone is +1 604 731 5096. By ordering at the counter, starting a plan, booking a cart, or sending the enquiry form, you agree to the rules on this page and on the refunds page.

Scope

We sell drinks, food, and retail bags at the Yaletown counter; monthly coffee plans billed in Canadian dollars; and catering packages (trays, pop-up carts, workshops, and bulk brew). Prices on menu ledgers appear as $12.00. Prices on plan and catering pages appear as $12.00 CAD. Applicable taxes are shown at checkout or on the invoice. Menu items change with seasonal supply. We do not publish a business number or tax registration on this site.

The website is an information and enquiry channel. Sending the form does not create a contract until we confirm a plan, a date, or a pickup. The form itself does not store your message in a database and does not mail it from the server. A confirmed plan or event is agreed by e-mail or invoice after that enquiry.

Ordering at the counter

Hours are Monday to Friday 06:45–17:00, Saturday and Sunday 07:30–16:00, and statutory holidays 08:00–14:00. Pickup orders can be placed by phone until 16:30. We start a pickup ticket when the bar can hold it and keep it for 30 minutes. Dairy alternatives add $0.75. Decaf matches the price of the caffeinated drink. If a drink is wrong, tell the bar and we remake it. Full counter refund rules sit on the refunds page, including the 15-minute window for an untouched order.

We accept debit, credit, and tap at the till. Gift cards are sold at $25, $50, and $100, remain valid indefinitely, and can be transferred. They are not refundable for cash. We may refuse an order that we cannot make safely, including an allergen request we cannot isolate.

Subscriptions

Three plans are offered: Morning Pass at $89.00 CAD per month, Desk Fuel at $249.00 CAD per month, and Floor Service at $690.00 CAD per month. Billing is monthly in advance on the start date we confirm. Plans over $200.00 CAD may be invoiced. Cancellation needs 30 days’ notice by e-mail to [email protected]. The current paid month runs to its end and is not pro-rated. Unused Morning Pass drinks do not roll over.

You may pause a plan for up to four weeks each year at no cost, in whole weeks, with five business days’ notice. Desk Fuel and Floor Service include a loan grinder. We do not sell machines, plumb them, or repair them beyond the service check described on the plan page. Route days are Tuesday and Thursday across Metro Vancouver. Delivery outside that area adds $1.15 CAD per kilometre. A second weekly delivery day adds $45.00 CAD per month if we can staff it.

We may change plan prices. If we do, we give plan holders 14 days’ notice by e-mail before the new rate applies to a renewal month. If you do not accept the new rate, cancel with the ordinary 30-day notice. First-month satisfaction and missed-delivery credits are written on the refunds page and form part of these terms.

Catering and workshops

A 40% deposit holds a date. The balance is invoiced 7 days after the event. Lead time is five business days unless we agree in writing to a shorter window. The cart needs a 15 amp circuit and a 2.1 m × 0.9 m floor. The venue supplies power, water access or a 20 L jug, and tables if the cart cannot roll in. Travel beyond Metro Vancouver is $1.15 CAD per kilometre. Additional barista hours are $75.00 CAD.

Cancel more than 10 business days before the event and the deposit is refunded in full. Four to ten business days returns 50% of the deposit. Under four business days the deposit is retained because staff and milk are already committed. If we cancel, you receive 100% back within 5 business days. Date changes more than 10 business days ahead move the deposit once at no cost. Workshop no-shows are not refunded.

Delivery area and risk

Office bags travel on our route or a carrier we book. Title and risk in retail bags bought at the counter pass when you leave the till. Title in route bags passes when they are signed in at the floor or left with the backup name on the account. We replace a miss that is our error within 24 hours or we credit the week as set out in the refunds page.

Allergens and the room

Nuts run on the bar. Gluten-free bread is Friday only. We cannot promise a nut-free or gluten-free environment. Dogs stay on the patio except for service animals. Two tables stay laptop-free from 11:30 to 13:30. Entry is step-free from Hamilton Street. An accessible washroom is available. You are responsible for telling us about a dietary need in enough time for us to say whether we can make the ticket.

Liability

We are responsible for remaking a drink that is wrong, refunding on the published rules, and delivering bags we have sold. We are not responsible for lost profit, lost meeting time, or a machine we do not own. For catering, our liability is limited to the amount you paid for that booking, except where the law of British Columbia does not allow that limit. Nothing on this site is financial, medical, or investment advice. This is a café.

Governing law

These terms are governed by the laws of British Columbia, Canada. Courts of British Columbia have jurisdiction, except where a consumer rule in your province requires otherwise. If a line on this page cannot be enforced, the rest still applies.

Questions go to [email protected] or +1 604 731 5096. Related pages: privacy, cookies, refunds, and contact.